Only eligible Visa premium cards may book hotels and receive special Visa premium card benefits*. Learn more about Visa at http://www.visaluxuryhotelcollection.com/eligibility
The Visa Luxury Hotel Collection (“us”, “we” or “VLHC”) guarantees the best publicly-available rates whenever an eligible Visa cardholder (“you”) books a hotel room through us, subject to terms and conditions (the “Best Rate Guarantee”).
If you find a lower room rate on another website, please submit your rate match request. We will match a rate if all of the following occur:
We will review your request for a rate-match and respond within 48 hours.
If your rate match is approved, we will either adjust the nightly rate or a credit for the rate difference will be applied to your hotel folio at check out. We do not provide cash-backs, gift cards or reimbursements in any form directly to you.
By booking a hotel through us, you agree that (1) the Visa Luxury Hotel Collection decides, at its sole discretion, whether a rate is valid and meets the terms and conditions of the Best Rate Guarantee and (2) the Visa Luxury Hotel Collection’s decisions are final.
Visa Luxury Hotel Collection does not charge fees for making a booking or matching a rate.
The Visa Luxury Hotel Collection reserves the right to modify this Best Rate Guarantee at any time.
Upon availability at check-in, you will be upgraded to the next highest room class for the duration of your stay.
Upon check-in you will be provided with complimentary in-room Wi-Fi access, if available, for the duration of your stay.
For the length of your stay, you and one guest will receive complimentary continental breakfast daily. If the hotel does not offer continental breakfast, they will offer another dining or other benefit of equal value based on local market rate.
During your hotel stay you will receive a $25 USD credit at check- out. Limit of one $25 USD credit per room, per stay. A stay is defined as consecutive nights spent at the same hotel, regardless of check-in/check-out activity. Any charges over and above the credit described above will be applied directly to your account to settle upon departure. Credit has no cash value and is not valid on room rate or third party services.
As a guest through the Visa Luxury Hotel Collection, you will be recognized within the hotel as a VIP Guest. VIP Guest services and amenities differ by property.
Late checkout is available upon request, upon availability by the hotel. At the time of check-in, or during the course of your stay, you may contact the front desk and request late checkout up to 3 p.m.
* In cases where one of the benefits is not available at a hotel, the hotel may provide a substitute benefit of equal value. Some hotels may provide one of the benefits as a standard feature of the room being booked. In those cases the hotel may or may not provide a substitute benefit of equal value. Resort fees that cover any of the benefits are not reimbursable. Reservations must be booked either on a Visa Luxury Hotel Collection website or through Visa Concierge for benefits to apply. Please consult the terms and conditions for each property.